Refund & Return Policy

At FellKind, we’re dedicated to enhancing your pet’s comfort and well-being. If, after using our products for a minimum of 14 days and within our 60-day money-back guarantee, you’re not completely satisfied, please contact us via our Contact Us page for assistance.

Cancellation Policy

For any changes or cancellations, please reach out within 24 hours of placing your order. After this period, your order will be in processing, and modifications may not be possible. Refunds for cancellations within the 24-hour window will be processed within 7 business days.

60-Day Money-Back Guarantee

We’re confident in the quality of our products, which is why we encourage a 14-day trial period before requesting a return. If you are still unsatisfied within 60 days, you may return the item under our money-back guarantee.

To begin a return, simply fill out the form on our Contact Us page, and include your Order Number or the Name and Email Address used for purchase. Our support team will guide you through the return process. Please note, any shipping fees (if applicable) are non-refundable.

Damaged Items

We take extra care in packaging to prevent damage. Items are considered damaged if they are defective or physically broken. Minor dents or scuffs on packaging that do not affect the product’s condition are not classified as damage.

If your item arrives damaged, please contact us via our Contact Us page, and we will assist you in resolving the issue.