Shipping Policy
At FellKind, we’re pleased to offer FREE shipping on all orders to enhance your shopping experience!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is en route to your address. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and start after your order has been dispatched. Here are the estimated transit times by region:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note that during peak periods and holidays, shipping carriers may face delays, which are outside of our control. Additionally, international orders may encounter customs delays, extending the estimated timeframe.
Order Changes & Accurate Shipping Details
It is essential to provide complete and accurate shipping details at checkout. Incomplete information can lead to delays or cancellations.
If you notice an error in your shipping details, please contact us via our Contact Us page within 24 hours of placing your order. While we will do our best to accommodate changes, we cannot guarantee modifications after this period.
Delayed Delivery
At FellKind, we strive for prompt delivery, but delays may occur due to factors outside our control, such as carrier disruptions, weather conditions, or transit issues.
In rare cases, processing delays may occur due to product availability, address verification, or payment issues. If such circumstances arise, we will notify you promptly and work to resolve them.
FellKind is not liable for delays caused by external factors beyond our control, but we are always here to support and assist you with any concerns.
Lost or Stolen Packages
Once packages are handed over to our trusted carriers, FellKind cannot control events during transit. If your package is lost or stolen, please contact us via our Contact Us page.
We recommend reaching out to the courier directly to file a claim. FellKind will also follow up with the courier on your behalf and keep you updated. While we cannot be held responsible for lost or stolen packages, we will do our best to assist and may offer a replacement depending on the situation.
Shipping Policy Changes
FellKind reserves the right to update or modify this Shipping Policy at any time without prior notice. By purchasing from FellKind, you agree to this Shipping Policy and any updates made to it.
For any questions or concerns, please contact us via our Contact Us page.